Honeywell Customer Experience Center

Honeywell Customer Experience Center

Last week I had the opportunity to visit the new Honeywell Process Solutions Customer Experience Center for process industry customers in Houston. Laid out very much like a science and industry museum with wall graphics leading customers from technology to technology across the Honeywell portfolio. This is the third one I’ve heard of this year, and each seems to trump the previous ones.

The highlight is an experience center amphitheater where Honeywell engineers can demonstrate the wide variety of solutions available customized to the industry of the particular group of customers touring.

From the press release, “The new Customer Experience Center (CEC) – located at Honeywell Process Solutions’ global headquarters at 1250 W. Sam Houston Parkway S. – brings to life many of the newest, high-tech innovations for customers in the oil and gas, refining, petrochemicals, mining, power generation, pulp and paper, and other industries. The center includes, for example, a plant control room outfitted with Honeywell’s Experion Process Knowledge System (PKS) Orion Console. The console is a completely new interface that uses the integration of larger screens, touchscreen displays, mobile device capabilities and other technologies to better assist plant operators who are charged with running some of the world’s most critical and complex manufacturing facilities.”

The $5 million CEC will be a destination showcase site for Honeywell’s customers from process industries throughout the world.

“There’s only so much someone can learn about a new technology by talking about it. The goal of the new Customer Experience Center is to physically show our customers what these systems look like and how they can help them solve their most daunting manufacturing challenges,” said Olivier Biebuyck, global vice president of marketing and strategy, Honeywell Process Solutions. “Even seeing the setup in a smaller scale like this gives our customers a much better idea for how the technology works to improve the safety, reliability and efficiency of their plants.”

Other CEC highlights include field instrument technologies – such as transmitters used to monitor pipelines – that have been transformed in recent years into smart devices that deliver more-relevant information to operators in the control room, as well as to mobile operators. The center also demonstrates how Honeywell safety, physical and cyber security systems can be fully integrated together within facilities to achieve the highest level of asset protection, and features advanced software that helps manufacturers design their processes, train their operators and optimize daily operations.

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