Here is an interesting idea in the manufacturing services meets social media area. Let me know if you use this and how it worked. Volt480, which is dedicated to helping manufacturers recover faster during downtime, announced a new app that quickly connects plant managers with locally available service providers including automation system integrators and industrial electricians through an on-demand marketplace. The Volt480 app also uses machine learning to help solve problems faster.
The value proposition: When equipment fails due to this technology, companies can lose on average $40,000 an hour. The Volt480 app reduces downtime by quickly locating specialized technicians to troubleshoot and repair complex, interconnected systems that are sometimes mixed with obsolete technologies. The service also helps streamline the burdensome procurement process to quickly order and pay for emergency services.
“Volt480 was developed to help plant managers recover from downtime in half the time and half the cost,” said Volt480 Chief Executive Officer Bhavnesh Patel. “Because we know that every minute counts when production systems fail, we connect you immediately to a highly-skilled expert near you through our on-demand platform. Our real-time filtering algorithm enables manufacturers to find the right resource with the right skills right away.”
How it works
Volt480 combines an on-demand, crowd-sourced services platform with machine learning technology that collects data on the problem and solution across a wide variety of production equipment and technologies. This knowledge enables the company to build machine-learning models to address future failures.
Customers use the app to locate and connect with service providers who are knowledgeable and experienced with their equipment. Service providers set their own rates, and Volt480 processes the payment through the service, saving customers from working through the traditional PO/invoicing process.
Manufacturers then have an opportunity to rate their experience with the service provider, which can be viewed by other potential customers.
“When manufacturing equipment breaks down and production stops, every moment counts. Plant managers don’t have time to research the equipment and match it with a service provider that may or may not be familiar with the system, especially with older or obsolete automation control systems,” said Jim Keighley, former vice president of engineering for Kraft Foods. “With Volt480 at their fingertips, they can quickly browse for local/regional service providers, see ratings, prices, profiles, distance from their facility and contact them in an instant. And payment is easily handled via credit card.”
Volt480 also opens doors for service providers, helping systems integrators, control engineers and automation engineers build their businesses through a new network of potential customers.
“By registering my services with Volt480, I can be introduced to hundreds of potential customers,” said Richard Morales, a controls technician with Tornado Automation. “And I have the potential to be paid faster and with less effort than the traditional PO/invoicing process.”
“The machine learning capabilities of the Volt480 app will help speed the repair process, getting our clients back to work faster and our technicians on to their next assignment,” said Jeff Lea, CEO of Real Time Automation.
Volt480 is being rolled out as a pilot program for small-to-midsize manufacturers in Texas. The app is available through the Apple App Store and Google Play. After completing the pilot launch, the program will be offered to more than 16,000 food manufacturers in California and Texas.