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Customer Testimonials for AWS for Industrial Applications

As a companion to my Amazon Web Services (AWS) product release post, several company spokespeople have discussed their applications of the new AWS predictive maintenance and quality products.

“Industrial and manufacturing customers are constantly under pressure from their shareholders, customers, governments, and competitors to reduce costs, improve quality, and maintain compliance. These organizations would like to use the cloud and machine learning to help them automate processes and augment human capabilities across their operations, but building these systems can be error prone, complex, time consuming, and expensive,” said Swami Sivasubramanian, Vice President of Amazon Machine Learning for AWS. “We’re excited to bring customers five new machine learning services purpose-built for industrial use that are easy to install, deploy, and get up and running quickly and that connect the cloud to the edge to help deliver the smart factories of the future for our industrial customers.”

Fender Musical Instruments Corporation is an iconic brand and the world’s foremost manufacturer of guitars, basses, amplifiers, and related equipment. “Over the past year we worked with AWS to help develop the critical but sometimes overlooked part of running a successful manufacturing business, knowing your equipment condition. For manufacturers worldwide, maintaining equipment uptime is the only way to remain competitive in a global market. Unplanned downtime is costly both in loss of production and labor due to the fire-fighting nature of breakdowns,” said Bill Holmes, Global Director of Facilities at Fender. “Amazon Monitron can give both large industry manufacturers as well as small ‘mom and pop shops’ the ability to predict equipment failures, giving us the opportunity to preemptively schedule equipment repairs.”

RS Components is a leading player in the industrial components and predictive maintenance space. “We are constantly trying to innovate how we serve the maintenance needs of our customers. With the emergence of IoT, we have seen our customers looking to bring real-time condition monitoring capabilities into the factory environment to reduce reactive maintenance and improve asset reliability,” said Richard Jeffers, Technical Director at RS Components. “We are excited to be working with AWS to bring Amazon Monitron to our customers because it allows them to deploy a cost effective, easy to use, continuously improving condition monitoring solution and enable predictive maintenance across a broader set of equipment in their asset base. Although we stock over 500,000 products from 2,500 different suppliers, this is the first end-to-end wireless vibration and temperature condition monitoring solution in our portfolio. We plan to make Amazon Monitron available to our customers via our e-commerce platform, and leverage it to deliver condition-based monitoring and reliability services through RS Monition, our data led, reliability services business. Working with AWS will enable us to support our customers’ efforts to adopt IoT and machine learning as emerging technologies and accelerate their Industry 4.0 strategies.”

GS EPS is a South Korean Industrial Conglomerate. “We have been generating data across our assets for over a decade now but have only been using physics and rules based methods to gain insights into our data,” said Kang Bum Lee, Executive Vice President of GS EPS. “Amazon Lookout for Equipment is enabling our plant operation teams to build models on our equipment with no ML expertise required. We are leading the transformation of our organization into a data-driven work culture with AWS and Amazon Lookout for Equipment.”

Doosan Infracore is a leading global manufacturer of heavy duty equipment and engines. “Leveraging AI is critical in advancing Doosan’s next generation equipment, so we are working with AWS to develop use cases where automated and scalable machine learning could be leveraged,” said Mr. Jae Yeon Cho, Vice President of Doosan Infracore. “Based on this, we are excited to continue to work with AWS to leverage Amazon Lookout for Equipment in our next generation IoT platform.”

OSIsoft is a manufacturer of application software for real-time data management, called the PI System. “Today, there are more than 2 billion sensor-based data streams inside OSIsoft PI Systems, and thousands of customers relying on the PI System daily to run their operations. These customers are constantly looking for methods to easily serve up insights for improving their competitiveness. OSIsoft products can be integrated with AWS services to help customers unlock additional value from their data. Amazon Lookout for Equipment expands the scope of services and insights available to customers by delivering automated machine learning built specifically for equipment monitoring,” said Michael Graves, Director of Strategic Alliances at OSIsoft.

“Every month, millions of trucks enter Amazon facilities so creating technology that automates trailer loading, unloading, and parking is incredibly important,” said Steve Armato, VP Middle Mile Production Technology at Amazon.com. “Amazon’s Middle Mile Products & Technology (MMPT) has begun using AWS Panorama to recognize license plates on these vehicles and automatically expedite entry and exit for drivers. This enables safe and fast visits to Amazon sites, ensuring faster package delivery for our customers.”

BP is a global energy company, providing customers with fuel for transport, energy for heat and light, lubricants to keep engines moving, and the petrochemicals products used to make everyday items as diverse as paints, clothes, and packaging. The organization has 18,000 service stations and more than 74,000 employees worldwide. “Our engineering teams here at bpx are working very closely with AWS to build an IoT and cloud platform that will enable us to continuously improve the efficiency of our operations,” said Grant Matthews, Chief Technology Officer at BP America. “One of the areas we have explored as part of this effort is the use of computer vision to help us further improve security and worker safety. We want to leverage computer vision to automate the entry and exit of trucks to our facility and verify that they have fulfilled the correct order. Additionally, we see possibilities for computer vision to keep our workers safe in a number of ways, from monitoring social distancing, to setting up dynamic exclusion zones, and detecting oil leaks. AWS Panorama offers an innovative approach to delivering all of these solutions on a single hardware platform with an intuitive user experience. Our teams are excited to work with AWS on this new technology and expect it to help us address many new use cases.”

Siemens Mobility offers intelligent and efficient mobility solutions for urban, interurban, and freight transportation. “Siemens Mobility has been a leader for seamless, sustainable, and secure transport solutions for more than 160 years. The Siemens ITS Digital Lab is the innovation team in charge of bringing the latest digital advances to the traffic industry and uniquely positioned to provide data analytics and AI solutions to public agencies,” said Laura Sanchez, Innovation Manager, Siemens Mobility ITS Digital Lab. “As cities face new challenges, municipalities have turned to us to innovate on their behalf. Cities would like to understand how to effectively manage their assets and improve congestion and direct traffic. We want to use AWS Panorama to bring computer vision to existing security cameras to monitor traffic and intelligently allocate curbside space, help cities optimize parking and traffic, and improve quality of life for their constituents.”

ADLINK Technology offers hardware/software platforms enabling customers to implement edge AI solutions for real-time delivery of actionable data in industrial markets such as manufacturing, transportation, healthcare, energy, and communications. “The integration of AWS Panorama on ADLINK’s industrial vision systems makes for truly plug-and-play computer vision at the edge,” said Elizabeth Campbell, CEO at ADLINK USA. “In 2021, we will be making AWS Panorama-certified ADLINK NEON cameras powered by NVIDIA Jetson AGX Xavier available to customers to drive high-quality computer vision powered outcomes much, much faster. This allows ADLINK to deliver ML digital experiments and time to value for our customers more rapidly across logistics, manufacturing, energy, and utilities use cases.”

INDUS.AI is the world’s most advanced construction intelligence solution that enables real estate investors, owners, developers, and general contractors to have real-time visibility and actionable insights into all activities, productivity, and risks at their construction sites. INDUS.AI seeks to make construction sites and projects safer, more efficient, and completely transparent. “Construction zones are dynamic environments. At any given time you’ve got hundreds of deliveries and subcontractors sharing the site with heavy equipment and it’s changing every day. INDUS.AI is focused on delivering construction intelligence for general contractors,” said Matt Man, CEO of INDUS.AI. “Computer vision is an especially valuable tool for this because of its ability to handle multiple tasks at once. We are looking forward to delivering real-time insights on job-site management and safety in a SaaS-like experience for AWS Panorama customers.”

Dafgards is a household name in Sweden, manufacturing a broad assortment of foods. One of their most successful brands is Billys Pan Pizza, a microwaveable pizza baked and packed at a speed of 2 pizzas per second. “To uphold our brand and deliver the freshest and tastiest customer experience, we want to ensure that all our pizzas are adequately covered in cheese and with the correct toppings. Previously, we installed a machine vision system to detect proper coverage of cheese across a pizza’s surface. While this system served well for our original inspection requirement, it was unable to detect defects on new product types that include multiple toppings,” said Fredrik Dafgård, Head of Operational Excellence and Industrial IoT at Dafgards. “Amazon Lookout for Vision automates and scales inspection of diverse product types such as a cheese pizza with vegetables. We successfully expanded our quality assurance for new product types with minimal impact to operations.”

GE Healthcare is a leading global medical technology and digital solutions innovator that develops, manufactures, and distributes diagnostic imaging agents, radiopharmaceuticals, medical diagnostic equipment, including CT and MRI machines, and intelligent devices supported by its Edison intelligence platform. “Today, we use human inspection to verify the quality of our medical equipment. To uphold our brand and deliver best-in-class products trusted by healthcare professionals, we’re excited about the possibility of using Amazon Lookout for Vision to programmatically improve the speed, consistency, and accuracy of detecting product defects across our factories in Japan and potentially in other plants globally in the near future,” said Kozaburo Fujimoto, Operating Officer, General Manager, Manufacturing Division, Plant Manager at GE Healthcare Japan.

Nukon, a SAGE Group company, is a digital transformation consultancy and delivery company that delivers custom-designed solutions which combine strategy, analysis, and technology to give visibility into key business processes so they can be optimized. “We are excited about how Amazon Lookout for Vision will help us detect product defects in real-time within the manufacturing facility for our sister company, SAGE Automation, in line with their stringent quality control program. We are excited to now apply this technology to other manufacturers and integrate it into their quality systems,” said Rafael Amaral, Chief Technology Officer at Nukon.

AWS Announces Five Industrial Machine Learning Services

As usual, there is more than one conference this week. I have two more to report on. This one is a bit of a surprise. I was providing thoughts about potential disruption of the mainstream automation market from below when I received this news from Amazon Web Services (AWS). This is a lengthy report, because there is a lot of news here. And it’s worth pausing to consider. I worked with another IT company a few years ago about predictive maintenance as a possible market. That company did not see the sales possibilities and bailed. 

AWS is not just a remote server farm for cloud services. It has packed tons of tech into the company. Imagine your possibilities using this.

  • Amazon Monitron provides customers an end-to-end machine monitoring solution comprised of sensors, gateway, and machine learning service to detect abnormal equipment conditions that may require maintenance
  • Amazon Lookout for Equipment gives customers with existing equipment sensors the ability to use AWS machine learning models to detect abnormal equipment behavior and enable predictive maintenance
  • AWS Panorama Appliance enables customers with existing cameras in their industrial facilities with the ability to use computer vision to improve quality control and workplace safety
  • AWS Panorama Software Development Kit (SDK) allows industrial camera manufacturers to embed computer vision capabilities in new cameras
  • Amazon Lookout for Vision uses AWS-trained computer vision models on images and video streams to find anomalies and flaws in products or processes
  • Axis, ADLINK Technology, BP, Deloitte, Fender, GE Healthcare, and Siemens Mobility among customers and partners using new AWS industrial machine learning services

This week at AWS re:Invent, Amazon Web Services Inc. (AWS), an Amazon.com company, announced Amazon Monitron, Amazon Lookout for Equipment, the AWS Panorama Appliance, the AWS Panorama SDK, and Amazon Lookout for Vision. Together, these five new machine learning services help industrial and manufacturing customers embed intelligence in their production processes in order to improve operational efficiency, quality control, security, and workplace safety. 

The services combine sophisticated machine learning, sensor analysis, and computer vision capabilities to address common technical challenges faced by industrial customers. To learn more about AWS’s new industrial machine learning services, visit  https://aws.amazon.com/industrial/

Companies are increasingly looking to add machine learning capabilities to industrial environments, such as manufacturing facilities, fulfillment centers, and food processing plants. For these customers, data has become the connective tissue that holds their complex industrial systems together. With these evolving needs and opportunities, industrial companies have asked AWS to help them leverage the cloud, the industrial edge, and machine learning together to get even more value from the vast amounts of data being generated by their equipment.

Amazon Monitron and Amazon Lookout for Equipment enable predictive maintenance powered by machine learning 

In order to make predictive maintenance work, companies have historically needed skilled technicians and data scientists to piece together a complex solution from scratch. This included identifying and procuring the right type of sensors for the use case and connecting them together with an IoT gateway. Companies then had to test the monitoring system and transfer the data to on-premises infrastructure or the cloud for processing. Only then could the data scientists on staff build machine learning models to analyze the data for patterns and anomalies or create an alerting system when an outlier was detected. 

Some companies have invested heavily in installing sensors across their equipment and the necessary infrastructure for data connectivity, storage, analytics, and alerting. But even these companies typically use rudimentary data analytics and simple modeling approaches that are expensive and often ineffective at detecting abnormal conditions compared to advanced machine learning models. Most companies lack the expertise and staff to build and refine the machine learning models that would enable highly accurate predictive maintenance. As a result, few companies have been able to successfully implement predictive maintenance, and those that have done it are looking for ways to further leverage their investment, while also easing the burden of maintaining their homegrown solutions. 

Here’s how the new AWS machine learning services can help:

  • For customers who do not have an existing sensor network, Amazon Monitron offers an end-to-end machine monitoring system comprised of sensors, a gateway, and a machine learning service to detect anomalies and predict when industrial equipment will require maintenance. Amazon Monitron detects when machines are not operating normally based on abnormal fluctuations in vibration or temperature, and notifies customers when to examine machinery in order to determine if preventative maintenance is needed. The end-to-end system includes IoT sensors to capture vibration and temperature data, a gateway to aggregate and transfer data to AWS, and a machine learning cloud service that can detect abnormal equipment patterns and deliver results in minutes with no machine learning or cloud experience required. Amazon Monitron also includes a mobile app for a customer’s onsite maintenance technicians to monitor equipment behavior in real time https://aws.amazon.com/monitron.
  • For customers that have existing sensors but don’t want to build machine learning models, Amazon Lookout for Equipment provides a way to send their sensor data to AWS to build models for them and return predictions to detect abnormal equipment behavior. To get started, customers upload their sensor data to Amazon Simple Storage Service (S3) and provide the S3 location to Amazon Lookout for Equipment. Amazon Lookout for Equipment can also pull data from AWS IoT SiteWise, and works seamlessly with other popular machine operations systems like OSIsoft. Amazon Lookout for Equipment analyzes the data, assesses normal or healthy patterns, and then uses the learnings from all of the data on which it is trained to build a model that is customized for the customer’s environment. Amazon Lookout for Equipment can then use the machine learning model to analyze incoming sensor data and identify early warning signs for machine failure. https://aws.amazon.com/lookout-for-equipment.

AWS Panorama uses computer vision to improve industrial operations and workplace safety

Many industrial and manufacturing customers want to be able to use computer vision on live video feeds of their facility and equipment to automate monitoring or visual inspection tasks and to make decisions in real time. However, the typical monitoring methods used today are manual, error prone, and difficult to scale. 

Customers could build computer vision models in the cloud to monitor and analyze their live video feeds, but industrial processes typically need to be physically located in remote and isolated places, where connectivity can be slow, expensive, or completely non-existent. This type of video feed could be automatically processed in the cloud using computer vision, but video feeds are high bandwidth and can be slow to upload. Most customers end up running unsophisticated models that can’t be programmed to run custom code that integrates into the industrial machines. Here’s how AWS can now help:

  • The AWS Panorama Appliance provides a new hardware appliance that allows organizations to add computer vision to existing on-premises cameras that customers may already have deployed. Customers start by connecting the AWS Panorama Appliance to their network, and the device automatically identifies camera streams and starts interacting with the existing industrial cameras. The AWS Panorama Appliance is integrated with AWS machine learning services and IoT services that can be used to build custom machine learning models or ingest video for more refined analysis. 
  • The AWS Panorama Software Development Kit (SDK) enables hardware vendors to build new cameras that can run meaningful computer vision models at the edge. Cameras that are built with the AWS Panorama SDK run computer vision models for use cases like detecting damaged parts on a fast-moving conveyor belt or spotting when machinery is outside of a designated work zone. Customers can train their own models in Amazon SageMaker and deploy them on cameras built with the AWS Panorama SDK with a single click. Customers can also add Lambda functions to cameras built with the AWS Panorama SDK to be alerted to potential issues via text or email. AWS also offers pre-built models for tasks like PPE detection and social distancing and can deploy these models in minutes without doing any machine learning work or special optimizations.
https://aws.amazon.com/panorama.

Amazon Lookout for Vision offers automated fast and accurate visual anomaly detection for images and video at a low cost

One use case where AWS customers are excited to deploy computer vision with their cameras is for quality control. Machine learning-powered visual anomaly systems remain out of reach for the vast majority of companies. Here’s how AWS can now help these companies:

  • Amazon Lookout for Vision offers customers a high accuracy, low-cost anomaly detection solution that uses machine learning to process thousands of images an hour to spot defects and anomalies. Customers send camera images to Amazon Lookout for Vision in batch or in real-time to identify anomalies, such as a crack in a machine part, a dent in a panel, an irregular shape, or an incorrect color on a product. Amazon Lookout for Vision then reports the images that differ from the baseline so that appropriate action can be taken. Amazon Lookout for Vision also runs on Amazon Panorama appliances. Customers can run Amazon Lookout for Vision in AWS starting today, and beginning next year, customers will be able to run Amazon Lookout for Vision on AWS Panorama Appliances and other AWS Panorama devices so customers will be able to use Amazon Lookout for Vision in locations where Internet connectivity is limited or non-existent. https://aws.amazon.com/lookout-for-vision.

Students Protest High Tuitions and Fees

Notwithstanding that some people in my little home town back in the late 60s when I was a college student labelled me “The Protestor”, I have some sympathy for these students. After all, the woman who wrote to me is an engineering student. I graduated from university with some debt. The next generation graduated with substantially more. And now, it’s ridiculous–and for essentially the same education. I don’t have any answers. But I do like seeing students not just sit back and take it. From the civil rights and anti-war movements, I have seen the limits of protest–but also the chance to move the discussion. Anyway–something different for this blog.

1,300 students at Columbia University commit to tuition strike, calling for “a democratic vision of the university where students, workers, and the Harlem community are valued above profits”

Over 1,300 students at Columbia University have committed to withholding their tuition payments for next semester if the University continues to ignore student demands to reduce the cost of attendance, increase financial aid, and concede on a number of key demands relating to labor, investments, and the surrounding community. 

The students organizing the tuition strike view it as a last-resort tactic to compel the university to listen to demands that students have been organizing around for the past few years. A statement on Monday cited the 8,500 students who signed in support of a tuition remission at the start of the COVID-19 pandemic; 1,500 students who supported the demands of Mobilized African Diaspora, a student activist group at Columbia, around issues of racism, policing, and gentrification; 1,000 Columbia College students who voted in favor of a divestment referendum sponsored by Students for Justice in Palestine and Jewish Voice for Peace; 1,000 students, faculty, and alumni who signed on in support of full divestment from fossil fuels; and 1,800 academic workers who voted to strike in response to the university’s lack of responsiveness to key demands related to labor rights and benefits. 

The tuition strike demands letter calls on the University to recognize these movements and give students a more democratic say over the cost of tuition and how it is spent. In addition to calling for tuition reduction and increased aid in light of the economic crisis caused by the pandemic, the letter stipulates that these demands “should not come at the expense of instructor or worker pay, but rather at the expense of bloated administrative salaries, expansion projects, and other expenses that don’t benefit students and workers.”

The following demands focus on changing how tuition payments are spent: calling on the University to invest in the West Harlem community, end expansion projects, replace Public Safety with community- and student-controlled safety solutions, bargain in good-faith with campus labor unions on key demands, and provide students greater transparency and control over investment decisions.

Students involved in the tuition strike view their efforts as part of a wider struggle against unaffordable tuition and student debt and in support of College for All. A statement by Columbia-Barnard YDSA (Young Democratic Socialists of America), the group organizing the tuition strike, noted that tuition at Columbia is between 51-84% more expensive than the average U.S. four-year private university and stated that “it is unacceptable that students should go tens of thousands of dollars into debt for an education when this university possesses such vast wealth.” Columbia students hold an average of $21,979 in student debt after graduation. The university’s endowment is $11.26 billion, including a $310 million increase during the pandemic. 

Second Emerson Exchange Virtual Emphasizes Measurement

Another day, another two virtual experiences. The good thing about working from home enforced by the pandemic is that I can get more information virtually than if I had to travel to each venue. On the other hand, so far this year, I have two trips, leaving my frequent flier miles just a bit short.

Today’s kickoff was the second day of the Emerson Exchange Virtual Event. There will be three more monthly events for this round of Emerson Exchange. The first round was November, and I wrote about it here. It is anticipating a live event in September in Washington, D.C. for 2021. I look forward to returning to that venue. The last time, I was in the media business and running the “show daily newspaper.”

This was measurement day, and measurement, as introduced by Emerson Automation Group President for Measurement, Jon Stokes, is the source of digital data—the fundamental building block of the digital transformation.

The keynote was a conversation between Stokes and Technology Vice President Dave Wahls.

Some of the key points:

  • Wireless keeps growing in importance to customers
  • Emerson has added strength to analytics as a companion to collecting all that data
  • Wahls discussed “Smart Meter Verification”, another solution that helps reduce trips to the field, which is a big assist to maintenance and operations personnel workflows
  • The group continues to work on product consistency, especially displays making their interface more common across the product line (this was introduced to me in detail by Marketing VP Bill Morrison quite some time ago as Emerson made this a priority)
  • Interestingly, QR codes are a big thing, as Emerson has been adding as many as possible—point a smart device at the QR code and retrieve valuable documentation immediately
  • Emerson has also prioritized cybersecurity throughout its product line
  • Finally, they discussed people and workflow and how they can do things to enable new behaviors and workflows to help customers in this age of reduced staffing and bringing in a new generation

The session concluded with a conversation between Stokes and Scott Pendegrass, Control Systems Team Lead for Motiva in Port Arthur, the country’s largest refinery.

What has been the immediate consequence of response to Covid-19?

Immediately, all personnel not required for actual operations were sent home to work from there. Then there was the financial impact. The corporation shut down as much spending as possible. Engineers and operations and even maintenance needed to find creative ways to get things done spending as little as possible. They found that wireless instrumentation was a great help for getting things done and sourcing important data at a low cost. Speaking of data, when making critical decisions about plant operations with minimal staffing and expenditures, it is a crucial element. The investments previously made in digital control systems revealed their true value.

The first Emerson Exchange session emphasized digital transformation. I was surprised at how quickly and readily Emerson has jumped on the latest digital and IT technologies—even to acknowledging the importance of servers and the cloud. Heck, the next time I might even hear them talk about High Performance Compute platforms! Who knows?

There will be sessions in January, February and March. Check it out.

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