Mainstream tech media drools all over augmented reality and virtual reality. Which big tech company will introduce what? We’ve written about the benefits of AR in manufacturing for years. It’s still getting here, but closing in. This news comes from a company called RealWear with a new cloud SaaS offering—RealWear Cloud, marking the company’s shift from a hardware-centric company to a fully platform-centric business. The company calls this “assisted intelligence.”

RealWear Cloud is a multi-purpose software offering for IT and business operations. Through the new dashboard, IT and business operations can remotely and securely streamline control of their RealWear device fleet. As companies grow their fleet of RealWear devices, RealWear Cloud allows for convenient low-touch, over-the-air firmware updates, keeping the devices secure and company data protected. Working alongside organizations’ existing EMM or MDM software such as Microsoft Endpoint Manager (InTune), the offering further provides teams more real-time data and metrics to optimize operational efficiency. RealWear Cloud complements existing EMM/MDM solutions and enables device-specific control and configuration capabilities. Also, it is the only way to gain trusted and secure access to certified third-party apps designed for our product portfolio.  

In addition, RealWear is introducing RealWear Cloud Assistance as part of the offering.  RealWear Cloud Assistance provides real-time remote technical support and troubleshooting to frontline workers to quickly identify, diagnose and fix device issues. Reducing device downtime through remote troubleshooting will have a growing impact on company bottom lines. According to VDC research, individual incidences of device failure result in 72 minutes of lost or disrupted productivity for frontline workers. Remote support, firmware updates, and data analytics will not only increase productivity but will be necessary as businesses face ongoing talent shortages, the scarcity of which Gartner notes was exacerbated in 2021. 

RealWear Cloud will provide a two-tier offering: Basic and Pro. Foresight, RealWear’s previous lightweight device management tool, will transition to RealWear Cloud. Current Foresight customers will automatically be enrolled in the Basic plan.

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