Moira Gunn of TechNation podcast just interviewed Gary Shapiro, longtime head of the Consumer Technology Association managers of the CES in January. He talked about the company pivots he had experienced.

I have followed Digi International for many years. I won’t say that it pivots often, but it does manage to move to newer use cases and technologies while staying true to its connectivity origins.

This latest news centers on the launch of Digi 360, a subscription-based solution supporting ease-of-use, deployment visibility and optimized ROI for Digi cellular routers.

Every company that can possibly offer it tries for subscription-based sales in order to maintain a constant cash flow and hopefully lock in customers to long term service.

Delivering a comprehensive connectivity package, Digi 360 includes purpose-built devices, software, services and enhanced warranty to simplify the rollout of IoT projects and ease the challenges faced by enterprises when configuring, deploying and managing their deployments. With Digi 360, customers benefit from Digi’s robust devices that enable automation and edge computing across a wide range of enterprise, industrial and transportation environments, as well as the latest tools and resources to efficiently manage and secure deployments across evolving use cases.

  • Management via Digi Remote Manager (Digi RM): Digi Remote Manager is an intelligent network command center, providing centralized control, management, security, and edge intelligence. Providing a single, secure platform that allows network health monitoring and instant alerts from across the network, Digi RM has the ability to both diagnose and repair issues, reducing the need to deploy a technician or roll a truck. Additional features include API access, simplified configuration, out-of-band management, scheduled automation and access to a range of value-added services. 
  • Digi Cellular Devices: Digi’s devices offer configurability, scalability and purpose-built design. Additionally, Digi edge devices are designed for extended product lifecycles, world-class reliability, mobile and fixed wireless access and integrated software and security, to keep critical systems running efficiently. 
  • Customer Care: Digi Expert Support provides technical assistance, including 24/7/365 expert global support within a four-hour response service level agreement for priority case resolution, configuration and network troubleshooting, return merchandise authorization (RMA) assistance, and feature/functionality inquiries. Professional services are also available for integration with third-party devices, code debugging, and more, along with a Customer Success program for mission-critical deployments.
  • Limited Lifetime Warranty: Digi 360 includes an enhanced Limited Lifetime Warranty, offering edge device protection for active subscribers for the full length of the subscription.
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