The contractors just installed in the men’s restroom in the factory would intermittently make a whirring sound and a little shutter would open. I had a first level management role in the plant at that time of the early 70s. The guys would talk to me. They wondered if it was a camera spying on them to see who spent too much time away from production.
It was a deodorizer.
But that suspicion has stayed with me.
So, that was my first impression when I received this press release regarding “Safe Communications Software” that looks at workplace email and chat communications in a company. As the company told me, people should be aware that any time they use any communication tool on the company’s servers they are not using a private communication channel.
Besides, this application is not designed for nefarious spying on workers but is designed to protect employees from harassment, discrimination, bullying, and even workplace violence. Proactive mitigation benefits everyone in the company as well as prevents those post-event questions and recriminations.
Here is the release:
CommSafe AI launched CommSafe AI Safe Communication Software. The software has received certification with ServiceNow, a leader in enterprise digital process automation tools. CommSafe AI also integrates with Microsoft products and Google Workspace accounts.
The CommSafe AI tool is a Software-as-a-Service (SaaS) product that in near real-time allows companies to get ahead of threats of conflict and violence in the workplace before they escalate to situations of physical or psychological harm causing costly lawsuits. The tool uses artificial intelligence (AI) models to analyze company communication to identify toxic behaviors and IP loss.
The smart and scalable software integrates into a company’s human resource workflow to capture in real time toxic email and chat communications among employees. In addition, CommSafe AI employs algorithms not only to identify toxicity, but also poor sentiments.
Because employees feel safer knowing their company is taking steps to protect them from harassment, they are focused and more productive. Equally important, company brand reputation remains uncompromised.
For companies and employees worried about privacy concerns, the software does not monitor electronic communications; rather it scans and flags potentially toxic language and poor sentiment.
“All flagged messages are reviewed by HR staff to determine the next course of action. Additionally, CommSafe AI works with your organization’s systems and methodologies and easily integrates with your tech, case management system, and workflows.”
“Identifying toxic communications and behaviors are at the forefront of making the workplace a safe space for everyone. It’s the intelligent solution combining machine learning, human judgment and experience to help identify risks to your employees and the workplace culture,” adds Sanjit Singh, Chief Revenue Officer at CommSafe AI.
CommSafe AI’s subscription software is designed to uncover language associated with bullying, sexual harassment, discrimination and intellectual property theft. It works across email products including Microsoft Outlook and Google Suite, as well as collaboration tools such as Slack and Microsoft Teams. The company worked with a select group of beta customers to perfect the algorithms. Emails and communication on a company server are never private and are actually the property of the employer. In a day and age where violence is escalating among organizations there has been a huge demand for this product. As we know Emails cross multiple channels and networks/servers to get from the server to recipient.
