The people who introduced me to the M2M concept, or machine-to-machine (later called IIoT), extolled a prime use case—OEMs could connect with their installed base of machines. This would enable service contracts as they monitored performance and components. They could also monitor components to grade suppliers.
This turned out to be difficult to implement. IT departments placed roadblocks to outside connectivity. Concerns about leaking proprietary information posed another roadblock.
Best practices and improving technology have overcome many of the roadblocks. Enough so, that a major technology provider such as Honeywell can introduce an “Industry 4.0 solution helps increase end user equipment uptime and satisfaction while reducing OEM service and maintenance costs.”
Honeywell introduced on June 28, 2022 its Connected OEM (original equipment manufacturer) offering, an Internet of Things (IoT) solution that allows OEMs and skid manufacturers to remotely monitor the health and condition of their installed base. Equipment such as compressors, furnaces, pumping stations, analyzer houses and skids at end-user locations around the world can be monitored through the offering.
Through a cloud-based central asset management system securely connected to equipment assets, OEMs can obtain a consolidated view of their global installed base through a customizable key performance indicator dashboard. Users can apply data analytics and tools to troubleshoot and fix equipment, predict failures, plan maintenance and make informed business decisions in areas such as R&D.
I’ve written recently on LinkedIn and Twitter about a major social media company who blatantly proclaims that all its recent changes were in service to its own benefit with no mention of benefit to users or customers. Here, Honeywell notes specific user benefits to the new solution.
Honeywell Connected OEM was developed in response to a longstanding issue facing OEMs: the inability to monitor the performance of their installed assets. Prolonged sub-optimal asset operation results in high operating expenses for end users, and OEMs with performance contracts are unable to guarantee or justify assets’ operating outcomes. In addition, OEM service engineers must often rush to a site for unplanned maintenance and troubleshooting, incurring high travel costs if the assets are geographically dispersed. The net result is poor quality service and maintenance that can lead to the loss of repeat business for OEMs.