Preventive MaintenanceThis sign greeted customers at my local office…er, Starbucks.

“Our Espresso machine is down!”

It seems that the Starbucks regional people sent in a tech to perform “routine preventive maintenance” last night. The machine is down today. Wonder how much that’s cutting out production–and profits?

I used to write a column for a maintenance magazine. I’d broach this occasionally. Predictive maintenance is, of course, much better. A company that is in the forefront of using technology for payment surely has the talent, or at least the vision, to add some sensors to a machine and monitor it to predict when it needs help.

Take a lesson, as they used to say.

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