Emerson Automation Steps Up Digital Transformation Game

Emerson Automation Steps Up Digital Transformation Game

Everyone touts Digital Transformation lately. Emerson Automation has been patiently building a Digital Transformation practice through acquisition and development. Executives announced advances at this year’s edition of Emerson Global Users Exchange—my second stop of the Fall Conference Tour. I see Emerson pulling away from many of its automation peers becoming part of a select group of suppliers putting it all together (the others being Siemens, ABB, and Schneider Electric / AVEVA).

I’m going to run through some of the more significant announcements from the press conferences so far this week.

New Digital Transformation Organization

Emerson has established a dedicated organization focused on digital transformation technologies and programs. The Digital Transformation business brings together resources to help manufacturers develop and implement pragmatic digital transformation strategies that deliver industry-leading, or Top Quartile, performance. The $650+ million business combines existing expertise in consulting, project execution, smart sensor technologies, data management and analytics – all part of Emerson’s Plantweb digital ecosystem. The organization will help customers not only establish a clear vision for digital transformation, but also execute and realize measurable results at each step of their journey.

“In a space inundated by confusing promises, Emerson helps customers define and execute a practical and successful path to digital transformation,” said Lal Karsanbhai, executive president of Emerson’s Automation Solutions business. “With our new Digital Transformation business, we are strategically focused on guiding customers to the right strategy, helping them drive improved organizational alignment, and implementing programs that accelerate improved business performance.”

“The industry is at a critical point in the digital transformation journey,” said Stuart Harris, group president for Emerson’s new Digital Transformation business. “Many companies have a vision but struggle to implement practical solutions that deliver results and therefore they are getting frustrated. Other companies are solving specific problems, but not realizing value at scale across the enterprise. Emerson has the technology to provide practical solutions, and the experience to define the best practices and roadmap to help make a broad operational impact.”

Existing and new Emerson resources comprising the business include:

  • Operational Certainty Consulting: facility and enterprise-level roadmap strategies and implementation to improve reliability, safety, production and energy utilization metrics
  • Operational Analytics: the industry’s most comprehensive portfolio of predictive diagnostics and advanced analytics, providing insights on health and performance of operational assets
  • Industry Solutions: deep, industry-specific expertise on solutions to drive key performance indicators
  • Pervasive Sensing: the industry’s largest portfolio of smart, easy-to-deploy, connected devices, including wireless instruments
  • Project Management: best practices, tools and resources to  implement a digital transformation project with confidence

Comprehensive Operational Analytics Portfolio

Emerson’s portfolio of operational analytics focuses on the greatest source of value for industrial manufacturers – the production itself. Operational analytics with embedded domain knowledge can impact and improve performance of simple equipment, complex assets and process units, and entire production plants.

“We recommend addressing the high impact, known problems first,” Zornio said. “By using proven models that make analytics accessible to the personnel responsible for the performance of assets, our customers can act quickly to solve problems faster. For example, Emerson’s solutions can detect and address 80% of the equipment failure modes contributing to production loss in a plant in real-time.”

Additionally, Emerson’s enhanced portfolio includes machine learning and artificial intelligence that can be used to identify new discoveries and deepen insight to impact business performance. These tools provide perspective previously unattainable with traditional analytics.

“With our acquisition of KNet and its integration into our Plantweb Optics asset performance platform, Emerson can provide not only some of the most advanced machine learning and AI tools in the industry, but also the connection to people and workflows, which are critical to digital transformation success,” Zornio said.

Emerson’s portfolio now provides both pre-packaged analytics solutions as well as a complete analytics toolbox for users to develop their own applications. This portfolio is supported by Emerson’s Operational Certainty consulting practice and robust data management capabilities that provide a foundation for analytics success.

AMS Asset Monitor increases visibility and adds predictive analytics

AMS Asset Monitor edge analytics device digitalizes essential asset data and analytics for better operations performance and improved decision making. AMS Asset Monitor provides actionable insights into essential
assets that were previously monitored only with infrequent assessments. The new edge analytics device will connect with Emerson’s Plantweb Optics asset performance platform to provide key operations personnel with instant asset health details for operations and maintenance decision making.

Plants typically monitor the condition of essential assets such as pumps, fans, and heat exchangers only every 30 to 60 days. The longer the gap, the more likely that a defect goes undetected and results in an unexpected failure with significant impact on production, product quality, and plant efficiency. The new AMS Asset Monitor combines easy deployment, embedded logic-based analytics, and intuitive health scoring to make it easier for organizations to monitor and maintain essential assets. For instance, AMS Asset Monitor’s analytics and visualization can help plant personnel effectively plan maintenance during scheduled shutdowns and turnarounds and reduce or eliminate unplanned downtime.

Unlike typical analytics devices that send data to a historian or the cloud to be processed later, AMS Asset Monitor provides analytics at the edge, performing calculations at the device. This device-centered analytics capability reduces the time, complication, and expense of adding analytics to a plant’s assets. Each device collects data continuously and uses embedded logic to identify and diagnose common reliability issues. Individual issues such as imbalance, misalignment, bearing faults, lubrication issues, or fouling are consolidated into an overall asset health score. AMS Asset Monitor then communicates these health scores via a web browser or—when integrated with Plantweb Optics—through real-time persona-based alerts on mobile devices. Plantweb Optics also enables enterprise-wide visibility and expands edge analytics and digital intelligence throughout the organization, keeping personnel aware of essential asset health.

“Plants are always looking for more ways to improve profitability by increasing productivity. Just a percentage point or two in availability can equal millions of dollars per year or more,” said John Turner product manager for online prediction, Emerson. “The AMS Asset Monitor enables personnel across the plant to see the current health of essential assets along with suggested actions to improve asset health. This allows them to make informed decisions to maintain reliability, increase uptime and maximize productivity.”

The AMS Asset Monitor’s small footprint along with wired or wireless Ethernet connectivity make it simple to install. The edge device can support new applications by simply adding new logic-based analytics.

Industrial Wireless Network Solution

Emerson is partnering with Cisco to introduce a next-generation industrial wireless networking solution. The new Emerson Wireless 1410S Gateway with the Cisco Catalyst IW6300 Heavy Duty Series Access Point combines the latest in wireless technology with advanced WirelessHART sensor technology, delivering reliable and highly secure data, even in the harshest industrial environments.

“A secure connection that scales easily is the foundation for every successful IoT deployment.” said Liz Centoni, senior vice president and general manager, IoT at Cisco. “By using the power of the intent-based network, Cisco provides a secure, automated, rock solid infrastructure helping IT and operational teams work together to reduce complexity and improve safety.”

This next-gen wireless access point provides enhanced wi-fi bandwidth necessary for real-time safety monitoring, including Emerson’s Location Awareness and wireless video. These applications enhance personnel safety practices, improve plant security and help ensure environmental compliance. A reliable and fast connection between devices and people streamlines decision making by providing real-time analytics. It also enables a mobile workforce to virtually come together, collaborate and resolve critical issues in a timely manner.

“Products installed in industrial plants need to last for years, even decades,” said Bob Karschnia, vice president of wireless at Emerson. “This kind of longevity was a critical design and engineering requirement to ensure this new wireless access point was future-proofed to meet a rapidly evolving technology landscape.”

Personalized Digital Experience

​​​​Emerson‘s new personalized digital experience – MyEmerson–connects people and technology through streamlined work processes and better collaboration. With a MyEmerson online account, users can access digital tools to quickly engineer solutions, manage software and installed assets, access training, collaborate with experts, streamline procurement processes, and improve visibility into buying history and trends.

“Driven by our personal interaction with digital technology, customers have new expectations today about speed and access to information,” said Brad Budde, vice president of digital customer experience, Emerson
Automation Solutions. “Our customers still want access to human expertise, but now expect a great digital experience as well. Combining these two experiences to deliver information immediately and use it to solve problems faster is what drives new business value.”

Digital engineering tools help engineers collaborate, gain confidence in an evolving industry, and streamline time-consuming manual processes. With online sizing, selection, and configuration tools for measurement instrumentation, valves, actuators, fluid control, pneumatic and electrical solutions, engineers can confidently and accurately specify solutions for their unique requirements and process conditions. By employing
digital tools, engineers can configure instrumentation up to 93% faster, typically saving over 100 engineering hours annually.

For procurement professionals, MyEmerson includes access to online purchasing and supplier management resources. Once solutions are selected and configured by engineering counterparts, the information moves seamlessly to the procurement team – eliminating the need for manual handoffs and duplicate entry of model codes. Procurement personnel can then create requisition lists, generate quotes and automatically populate purchase orders. With greater visibility to order status and order history, procurement teams have access to the information they need to drive more efficient processes.

The MyEmerson development roadmap will centralize the management of software, hardware and workforce upskilling. With easier access to technical documentation, easier identification of device location, and the ability to initiate repair, replacement or service as needed, organizations gain maintenance and turnaround planning efficiencies. By moving from manual management of disparate software applications, updates and
licenses, users will be able to actively operate and maintain their software portfolio through a single-entry point. Both hardware and software records will be tightly integrated to relevant training, enabling trackable and accessible information in the same experience.

Cloud-Based Enterprise Resource Management Optimized for EPC Market

Cloud-Based Enterprise Resource Management Optimized for EPC Market

I devoted a lot of time over several years working with an organization trying to construct a manufacturing IT platform that, using internationally adopted standards, would allow data to move seamlessly from engineering to construction to startup to operations and maintenance. Worley had key members on the team and provided time and effort to proof of concept work. The idea was to close the loop of as-designed to as-built to as-operated such that maintenance technicians could easily locate all necessary data about components and systems during startup and operations.

The project was under the umbrella of MIMOSA, of which I was chief marketing officer for a year. I still believe in the reason for the project, but for many reasons it just didn’t seem to take off. One reason was reluctance of major automation suppliers to sign on for a standards-based approach. With this announcement, it appears the work will be done through one supplier’s proprietary approach.

AVEVA announced that Worley has selected AVEVA’s Enterprise Resource Management solution as its preferred materials management platform. The partnership combines Worley’s Engineering, Procurement and Construction (EPC) knowledge with AVEVA’s industrial software expertise “to deliver the first cloud-based Enterprise Resource Management solution optimized for the EPC market.”

Like many businesses, today’s EPCs are challenged with reducing project costs while keeping pace with changing IT environments. However, as EPC projects operate as mini-enterprises, on-premises configuration and hosting of enterprise projects within private networks is not only costly, but restrictive and unsustainable in an industry undergoing mass consolidation. For global EPCs to remain competitive, the move from an on-premises infrastructure to cloud-based enterprise resource management is necessary.

Worley sought to help its customers find a way to streamline their materials management to deliver on these challenges while also creating process improvements, increased efficiency, ease-of-use and the ability to deliver in-house training. After reviewing AVEVA’s Enterprise Resource Management solution, which had historically been used in marine settings, Worley and AVEVA committed to developing the AVEVA solution to become the industry’s first cloud-based enterprise resource management platform purpose-built for EPCs.

“The EPC market is undergoing a period of change and our customers are looking to us to help them find solutions in this new world.  The advances in technology and digital disruption have provided us with an opportunity to rethink our approach to materials management. We needed to deliver an efficient, cloud-based solution customized for the nuances of our market,” said Andrew Wood, CEO Worley. “With AVEVA, we saw a commitment to developing this solution together to create something best-in-class for engineering. We believe the AVEVA Enterprise Resource Management solution marks a step forward for productivity, efficiency and effectiveness that will drive the EPC industry forward.”

The cloud-enabled solution from AVEVA and Worley is the first of its kind and will be fully optimized for the EPC market. By embedding Worley’s subject matter expertise in EPC supply chain management, major updates to the AVEVA Enterprise Resource Management solution for EPCs includes:

  • Project-specific functionality: Enabling EPCs to view and work on projects in AVEVA Enterprise Resource Management as standalone entities
  • Updated catalogs and specifications module: Migration of Worley’s legacy corporate catalog and specifications to create a robust, easy-to-use model for EPCs
  • Training solution: Allowing EPCs to streamline internal training on the new solution

In April 2019, Worley and AVEVA kicked off the final stage of a four-phase program to develop the AVEVA Enterprise Resource Management solution for EPCs. Phase one included design, while phase two incorporated the solution build, moving onto phase three integrations and catalog readiness, and now into phase four—project go-live and decommissioning of Worley’s legacy solution.

As part of the program, AVEVA Enterprise Resource Management reduced training time across engineering, procurement and project controls by 23%. Participants noted the solution was easy to use, provided quality training materials and the right functionality for EPC projects.

“The construct of the co-managed project team exceeded all expectations. We set up stringent delivery benchmarks and executed the project in phases to ensure alignment between the teams remained in place. A transparent and open working relationship with a keen focus on the success of the initiative played a crucial role in adjusting to all project challenges, and this solution is something we are proud to have delivered together,” commented Craig Hayman, CEO AVEVA.

The first official project roll-out for Worley on the AVEVA Enterprise Resource Management solution for EPCs will begin this month. Worley will use AVEVA Enterprise Resource Management and AVEVA Everything3D innovative plant project execution software in tandem, and the two companies have agreed to work to continually mature enterprise resource management for the EPC market.

Improve IIoT Deployment

Improve IIoT Deployment

The Industrial Internet of Things by definition is all about connections. Connecting hundreds of devices which often have differing protocols is a huge challenge. In an attempt to facilitate IIoT deployments, ioTium has announced an alliance with Telit. The agreement allows Telit deviceWISE gateway technology on the ioTium Edge App Store for single-click deployment.

After wading through a couple of paragraphs of marketing generalities, I found the best explanation with this quote. “With the cooperation of Telit, customers can now rapidly connect different communications protocols like BACnet, OPC, Modbus or even proprietary protocols to various IoT cloud offerings such as Azure IoT, Siemens MindSphere or private cloud end points,” said Sri Rajagopal, CTO, ioTium. “All commissioning, data mapping, and contextualization can now be done remotely, dramatically reducing the time and cost of flying technicians and data scientists to the site to remediate in person.”

Then the obligatory quote from the partner. I’ve talked with Fred Yentz for many years about connecting data. Here’s his thought on this announcement. “Our alliance with ioTium establishes a best-in-class approach for digital connectivity in the industrial world,” said Fred Yentz, president Strategic Partnerships, Telit. “Together, we are providing industrial enterprise customers a secure, plug-and-play way to connect any machine to cloud-based applications to capitalize on the benefits of Industry 4.0.”

Solving this problem is mainly what the various platforms are attempting. I would be interested in hearing what is actually working out in the field. Comment or send me an email. Something is working, because engineers are doing this.

Cloud-based Platform Complements PI System

Cloud-based Platform Complements PI System

Digitalization requires digital data, which in turn requires a place to robustly store that data. This place is most often the cloud these days. OSIsoft PI System must be the most widely used industrial database. The company has released OSIsoft Cloud Services—a cloud-native, real-time data management system for unifying and augmenting critical operations data from across an organization to accelerate industrial analytics, data science projects, data sharing, and other digital transformation initiatives.

OCS highlights and capabilities:

  • Data sharing – partner companies can access a shared data stream to remotely monitor technology
  • Functionality – seamless crossover between the PI System and OCS to compare facilities, perform root cause analysis and run hypotheticals
  • Scalability – tests proved OCS can simultaneously manage over two billion data streams, and safely share information with partners
  • Petuum uses OCS to stream historical data and live data on production, temperature and variability to its AI platform to assist Cemex, a global cement manufacturer, improve yield and energy to 7% from 2%.
  • DERNetSoft uses OCS to aggregate data in one place, allowing users to access useful analytics for ways to reduce power and save money.
  • Pharma companies will use OCS to give a regulator access to anonymized drug testing or production, without risk of unauthorized users in the manufacturing networks.

With OCS, an engineer at a chemical producer, for example, could combine maintenance and energy data from multiple facilities into a live superset of information to boost production in real-time while planning analysts could merge several years’ worth of output and yield data to create a ‘perfect plant’ model for capital forecasts.

OCS can also be leveraged by software developers and system integrators to build new applications and services or to link remote assets.

“OSIsoft Cloud Services is a fundamental part of our mission to help people get the most out of the data that is at the foundation of their business. We want their cost of curiosity to be as close to zero as possible,” said Gregg Le Blanc, Vice President of Product at OSIsoft. “OCS is designed to complement the PI System by giving customers a way to uncover new operational insights and use their data to solve new problems that would have been impractical or impossible before.”

The Data Dilemma

Critical operations data—i.e. data generated by production lines, safety equipment, grids, and other systems essential to a company’s survival—is part of one of the fastest growing segments in the data universe. IDC and Seagate estimate in “Data Age 2025: The Evolution of Data to Life Critical” that “hypercritical” data for applications such as distributed control systems is growing by 54% a year and will constitute 10% of all data by 2025 while real-time data will nearly double to more than 25% of all data.

Critical operations data, however, can be extremely difficult to manage or use.

Data scientists spend 50 percent or more of their time curating large data sets instead of conducting analytics. IT teams get bogged down in managing VPNs for third parties or writing code for basic administrative tasks. Data becomes inaccessible and locked in silos. Over 1,000 utilities, 80% of the largest oil and gas companies, and 65% of the Fortune 500 industrial companies already use the PI System to harness critical operations data, turning it into an asset for improving productivity, saving money, and developing new services.

Natively compatible with the PI System, OCS extends the range of possible applications and use cases of OSIsoft’s data infrastructure while eliminating the challenges of capturing, managing, enhancing, and delivering operations data across an organization. Within a few hours, thousands of data streams containing years of historical data can be transferred to OCS, allowing customers to explore, experiment, and share large data sets the same day.

Two Billion Data Streams

The core of OCS is a highly scalable sequential data store optimized for time series data, depth measurements, temperature readings, and similar data. OSIsoft has also embedded numerous usability features for connecting devices, managing users, searching, transferring data from the PI System to OCS, and other functions. OCS can also accept data from devices outside of traditional control networks or other sources.

“The scale and scope of data that will be generated over the coming decades is unprecedented, but our mission remains the same,” said Dr. J. Patrick Kennedy, CEO and Founder of OSIsoft. “OSIsoft Cloud Services represent the latest step in a nearly 40 year journey and there’s more to come.”

To test the scalability and stability of OCS, OSIsoft created a deployment that contained the equivalent of the data generated by all of the smart meters in the U.S. over the last two years, or two billion data streams (100 million meters with 20 data streams each). OCS successfully stored up to 1.2 billion data points per hour and was managing all two billion streams simultaneously within 48 hours.

PaaS for OSIsoft Marketplace Partners

Software developers are already creating services based around OCS. DERNetSoft is creating a secure marketplace for sharing utility and electric power data to improve energy forecasts and peak shaving strategies. Meanwhile, others are collaborating with customers on efforts to bolster well integrity at oil drilling sites, pinpoint tank leakage, predict maintenance problems, and reduce energy consumption with OCS. OSIsoft partners developing OCS services include Petuum, Seeq, Toumetis, Transpara, Aperio, and TrendMiner. These services will be available from OSIsoft marketplace as they are released.

“Digital transformation requires the ability to compare data and outcomes across multiple plants and data sources,” says Michael Risse, VP/CMO at Seeq. “OCS is a unified solution for process manufacturing customers to enable this type of analysis, generating predictive insights on thousands of assets across company operations to improve production outcomes.”

Pricing and Availability

OCS is a subscription service currently available to customers and partners for use in facilities in North America. OCS will be extended to Europe and to other regions in the near future.

Pricing is based on the average number of data streams accessed, rather than the unique data streams stored, giving customers the freedom to experiment more freely with their data without incurring added costs..

HPE Unveils Converged Edge Systems To Bridge OT and IT

HPE Unveils Converged Edge Systems To Bridge OT and IT

Hewlett Packard Enterprise (HPE) announced new HPE Edgeline Converged Edge System solutions that speed the deployment and simplify the management of edge applications, enabling customers to act on the vast amounts of data generated by machines, assets and sensors from edge to cloud.

I think this is another significant advance reflecting the utility of enterprise compute capability brought ever closer to the plant itself. If you are looking to be disruptive in your industry or are on a corporate engineering staff looking for OT alternatives, I’d suggest taking a long look at these technologies and then letting your imagination do its work.

The new solutions include:

  • HPE Edgeline OT Link Platform, an open platform that automates the interplay between diverse operational technologies (OT) and standard IT-based applications at the edge to enable intelligent and autonomous decision making;
  • HPE Edgeline systems management, the industry’s first systems management solutions designed specifically for the edge to ensure enterprise-grade reliability, connectivity and security;
  • HPE Edgeline EL300 Converged Edge System featuring OT link and HPE Edgeline systems management, providing superior resilience against harsh edge environments for a broad range of industrial deployments; and
  • HPE Edgeline Field Application Engineering Services are available from HPE Pointnext to help customers plan, build, and customize OT link-based Internet of Things (IoT) and cyber-physical systems.

To turn edge data into insight for real-time action, it must be processed close to its source to avoid the latency, bandwidth, and cost issues of sending the data to a remote data center. However, this opportunity comes with a set of unique challenges, including management of remote infrastructure, and the necessity to seamlessly connect sensors and industrial assets with IT applications at the edge.

“Deploying IoT, edge, and cyber-physical systems is a challenge requiring a fresh look at uniting the physical and digital worlds,” said Dr. Tom Bradicich, Vice President and General Manager, Converged Servers, Edge and IoT Systems, HPE. “With today’s announcements, we enable our customers to accelerate the delivery of applications that capitalize on edge data, safeguarded by enterprise-class management. And we lay the groundwork for a new ecosystem of intelligent edge solutions to drive innovation and growth across industries.”

Simplifying deployment of edge-to-cloud IoT and cyber-physical systems

Today, setting up an IoT or cyber-physical system is a laborious undertaking. It requires custom coding to orchestrate OT networks, control systems, and data flows with drivers, middleware, and applications running on IT systems. HPE Edgeline OT Link Platform is an open platform that significantly simplifies this process, reducing cost and time to market.

The solution includes:

HPE Edgeline OT Link Platform software, an open workflow engine and application catalogue, allowing customers to orchestrate components, data, and applications via a graphical drag-and-drop user interface. The HPE Edgeline OT Link Platform integrates an ecosystem of third-party applications running from edge to cloud – including AWS, Google, Microsoft, SAP, PTC, GE, and more – to make insights from the edge available across the enterprise and supply chain.

HPE Edgeline OT Link certified modules, HPE-developed adapters that connect to a broad range of OT systems, enabling bi-directional, time-sensitive, and deterministic control and communication, including high-speed digital input/output, CAN bus, Modbus, or Profinet. APIs and SDKs for these adapters are made available to the industry to facilitate third-party designs of OT link modules. OT link will also integrate FPGA modules to give customers maximal flexibility to connect to any industrial input/output device.

Enterprise-grade manageability and security at the edge

HPE also announced the industry’s first systems management solutions specifically designed to simplify the provisioning and management of edge infrastructure and applications, providing enterprise-grade manageability and security for remote systems with limited connectivity and IT expertise.

HPE Edgeline Integrated System Manager is embedded into HPE Edgeline Converged Edge Systems and features one-click provisioning, ongoing system health management, remote updates, and management even with intermittent wired and wireless connections. It also supports advanced security functions like preventing system boot file changes and remote system disablement during a security event. HPE Edgeline Infrastructure Manager software can remotely manage thousands of Edgeline Converged Edge Systems.

The HPE Edgeline Workload Orchestrator hosts a central repository for containerized analytics, AI, business, and IoT applications that can be pushed to HPE Edgeline Converged Edge Systems at the edge

Unparalleled convergence of OT and IT

The HPE Edgeline EL300 is a fan-less, low-energy system equipped with Intel Core i5 processors, up to 32GB of memory and 3TB of storage. It will also support Intel Movidius Myriad X vision processing units to enable video analytics and AI inference at the edge. The HPE Edgeline EL300 provides enhanced resiliency against shock, vibration, humidity, and dust, including IP50 and MIL-SPEC certifications, and can operate from -30 to +70 degrees Celsius. These features make the HPE Edgeline EL300 suitable to be deployed as an embedded system – for example, in production machines or in building infrastructure.

Expertise to accelerate deployment and create competitive advantage

To support these new offerings, HPE Pointnext, the services organization of Hewlett Packard Enterprise, provides HPE Edgeline Field Application Services, which help customers plan, design, build, and run IoT, edge and cyber-physical systems to accelerate deployment and ensure reliable and secure operation. These services include the evaluation of use cases, proof of value, solution deployment, and management of ongoing operations – helping customers get the most from OT/IT integrations.

Moreover, HPE Pointnext can help customers develop their own data acquisition, industrial network, and control components for HPE Edgeline OT Link Platform to create custom solutions and competitive advantage. HPE Edgeline OT Link Platform based solutions can be delivered on-premises with a turnkey deployment service, operated by HPE Pointnext.

Finally, HPE Edgeline EL300 Converged Edge System will be added to HPE GreenLake Flex Capacity, to deliver a consumption-based experience with usage-based payment, capacity metering, and tailored support, for customers who need a cloud-like experience for systems at the edge.

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